Refund & Returns Policy


Thank you for shopping at Cactus Plant Flea Market Store. We strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding returns, refunds, and exchanges.



  1. Eligibility for Returns & Refunds



  • Items must be returned within [15] days of delivery.

  • Products must be unused, in original packaging, with tags/labels attached.

  • Proof of purchase (order number/receipt) is required.


Non-Returnable Items:



  • Final sale items (marked “No Returns/Exchanges”).

  • Perishable goods, personalized/custom-made products.

  • Items damaged due to misuse or unauthorized alterations.



  1. Return Process



  1. Contact Us: Email: support@cactusplantfleastore.com with your order number and reason for return.

  2. Approval: We’ll provide a Return Authorization (RA) number and instructions.

  3. Ship Back: Send the item to the address provided, using a trackable shipping method.


Note:



  • Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

  • We recommend insuring returns; we are not liable for lost/damaged return packages.



  1. Refunds



  • Once received and inspected, refunds will be processed within 7 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is our fault.



  1. Exchanges



  • Exchanges are subject to item availability. Contact us to arrange an exchange.

  • If the desired item is unavailable, a refund will be issued instead.



  1. Damaged or Defective Items



  • Contact us within [48 hours] of delivery with photos/videos of the damage.

  • We’ll cover return shipping and send a replacement or refund.



  1. Sale Items & Promotions



  • Discounted items may be final sale (clearly marked at purchase).



  1. Questions?


Contact our support team:
📧 Email: support@cactusplantfleastore.com